Refund policy
Last Updated: September 16, 2026
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at info@mohanaleather.com.
Approved returns should be sent to:
Mohana International LLC
1329 Dale Dr
Silver Spring, Maryland 20910
United States
Please do not send items back without first requesting a return. Unauthorized returns will not be accepted.
If your return is approved, we’ll provide you with instructions on how and where to send your package and, where applicable, a return shipping label.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and work with you to resolve it.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized products
- Special-order items
- Perishable goods
- Personal care or beauty products
- Hazardous materials
- Flammable liquids or gases
Sale items and gift cards are also non-returnable.
If you are unsure whether your item qualifies for a return, please contact us at info@mohanaleather.com before sending it back.
Exchanges
The fastest way to ensure you receive the item you want is to return the original item. Once your return is approved, you can place a separate order for the replacement item.
European Union 14-Day Cooling-Off Period
If your merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable consumer protection laws.
The item must be returned in the same condition in which you received it — unworn or unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at info@mohanaleather.com.